All orders are processed within 1???6 business days. During sale seasons, orders may experience a slight delay due to high order volume. We are not responsible for shipment delays caused by weather conditions, international customs issues, or any other circumstances beyond our control.
Once an order has been shipped, a change of delivery address will no longer be possible. Please make sure to fill out a correct address when checking out.
Shipping Carriers
Shipping carriers are selected based on the most efficient delivery option for each order.
International Orders
International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout.
Sales Tax
All California residents will incur sales tax as set by the State of California and/or the county to which your delivery will be shipped.
Lost, Stolen or Undelivered Packages
We are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package to open an investigation. We will not replace any packages.
Contact
For any problems with an existing order, the website, or general inquiries please contact us at: customerservice@vondutchhats.com