RETURNS & EXCHANGES

RETURN POLICY

ONCE YOUR ORDER IS PLACED, WE ARE UNABLE TO CANCEL OR REFUND SHIPPED ORDERS.

VON DUTCH DOES NOT CURRENTLY OFFER RETURNS ON ANY ITEMS OFFERED ON OUR SITE.

ALL DEFECTIVE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH ALL RELATED ACCESSORIES INCLUDED. ALL DENIED RETURNS WILL NOT RECEIVE A REFUND AND WILL BE FORFEITED. ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. THERE IS NO RESTOCKING FEE FOR RETURNS. YOUR REFUND WILL BE CREDITED TO THE ORIGINAL FORM OF PAYMENT USED TO MAKE THE PURCHASE.

VON DUTCH DOES CURRENTLY OFFER EXCHANGES. ALL EXCHANGED PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH ALL RELATED ACCESSORIES INCLUDED.

CUSTOMERS ARE RESPONSIBLE FOR PURCHASING THEIR OWN RETURN SHIPPING LABELS FOR ALL EXCHANGES. ALL U.S. AND INTERNATIONAL EXCHANGES WILL BE RESPONSIBLE FOR ALL SHIPPING RELATED CHARGES.

WE ARE CURRENTLY UNABLE TO ACCEPT RETURNS OR EXCHANGES ON VON DUTCH HEADWEAR DUE TO SANITARY REASONS.

PLEASE CONTACT CUSTOMERSERVICE@VONDUTCHHATS.COM TO REQUEST AN EXCHANGE OR REPORT ANY DAMAGES TO YOUR ORDER.

EXCHANGE DETAILS

We are currently unable to accept returns or exchanges on Von Dutch headwear due to sanitary reasons.

ALL TRUCKERS / HEADWEAR SALES ARE FINAL.

Once your order is placed, we are unable to cancel or refund confirmed orders. We are only accepting exchanges and/or providing a store credit.

Please contact customer service to request an exchange or store credit within 15 days of the order delivery date.

Customer is responsible for Return Shipping cost: Flat Rate $12

Please ensure merchandise is in its original condition, tags and packaging included, otherwise we will be unable to accept your exchange.

All exchanges must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your exchange to be processed.

If your exchange does not meet the conditions listed, the package will be sent back to you.

Once accepted, your exchange will be shipped and notified or store credit will be issued via a confirmation email.

DELIVERY RESPONSIBILITY

Von Dutch adds signature delivery to all orders to ensure your package comes right to your hands.

Von Dutch is not responsible for lost, stolen, or damaged goods upon delivery at the location of the customer’s choice.

If you are not present at the time of delivery for signature, you are responsible for pick up/collection of packages from carrier access points as defined by the carrier.

You are responsible for order cost and return shipping on lost, misplaced or uncollected packages after initial delivery is completed by the carrier.